zubair agha

Employment History

MIS Specialist

KBR

July 2020 - May 2022

Riyadh Saudi Arabia

Main point of contact for KBR, UK MOD, Saudi National Guard and Supply Chain Partners for digital transformation project; stake holders support & training on management information system (BMC Remedy with Smart IT and Mobile ...see more

BMC Remedy Consultant

Fusion Global Business Solutions

October 2019 - June 2020

Riyadh Saudi Arabia

Member of Security & Service Management (SASM) project team; developed and aligned organizational processes to ITIL, implemented & transitioned BMC Remedy Smart IT application to operations teams. Provided training and proje ...see more

Senior Consultant

Headquarters, Royal Saudi Air Force

July 2006 - April 2018

Riyadh Saudi Arabia

Navigated significant change in the RSAF enterprise, transforming it into a fully integrated, service-oriented organization for over 3000 employees based around ITIL best practices and ISO27001/ ISO9001-2015 standards while w ...see more

System Engineer

Fibernet

February 2000 - July 2006

Basingstoke, UK

Technical design authority for optical DWDM/SDH networks: designed, pre-staged, implemented solutions across major customer sites, deployed and supported IP/MPLS, SDH/DWDM on Cisco, Ericsson, ADVA, and Huawei platforms

Engineering Manager

Pakistan Air Force

June 1989 - July 1999

Pakistan

Managed operations & maintenance of Air Defense Command Control Communications Computers and Intelligence (C4I). Managed team of engineers/technicians in projects, inspections, overhauls, modifications, repair & calibration o ...see more

Language Skills

English

Country Experience

United Kingdom Saudi Arabia

Skills

Business

Digital Transformation,

Digital Strategy,

Digital Maturity,

Digital Experience & Design,

Business Process Management,

Continuous Improvement,

Digitizing Operations,

Service Operations,

Operation Management,

Operation & Maintenance,

Support Functions,

Change & Implementation,

Transformation Management Office,

Monitoring & Evaluation,

Performance Management System,

Project Management

Human Resources

Leadership Development

Information Technology

ERP,

IT Infrastructure,

IT PMO,

IT Transformation,

CRM,

IT Operations,

Data Transformation

Law, Regulation, and Compliance

QMS,

Quality Control,

Quality Assurance