rita raats

Bio Summary

Management Consultant and Program Manager in Financial Services. Change management, Organization Design, Process management, Risk & Compliance, Efficiency & performance improvement, Business architecture creation, Business & IT alignment, Training Development, Coaching. Experienced trainer Process Management & Improvement.

Employment History

Program Manager

Mercer

March 2014 - October 2014

Singapore

Responsible for the offshoring of Administrative services/processes for Employee Benefits.

Program Manager

Credit Suisse

February 2012 - February 2013

Singapore

Program Manager with Credit Suisse in Singapore, responsible for the implementation of a new (worldwide) Target Operating Model within the Back Office IT organization, including outsourcing.

Professional Consultant

Marsh

January 2011 - August 2011

Hong Kong

Change Program Manager with Marsh & McLennan (MMC) in Hong Kong, responsible for the implementation of a Document Management System and related organizational and process changes within the client-facing business teams. A glo ...see more

Principal Consultant

Capco

December 2006 - March 2009

Netherlands

- Program manager with Axa Bank. AXA Bank wanted to evolve towards an optimal Operating model for treasury administration to become a recognized European excellence center. The program developed and implemented a Target Operating Model for the Treasury & Investment Department to solve the banks' compliance issues with the Belgium Regulator; it's issues with their (span of) control structure and to create a headcount reduction while transitioning from a national to an international client environment. - Project manager with Deutsche Bank Belgium for a strategic study of a new business and IT architecture for the retail operations department. The new architecture had to enable the banks' growth strategy in Belgium. The study involved a business case for a new back end plus business process redesign to research the possibility of outsourcing, merging locations, etc. to create more efficiency. - Project manager with ABN AMRO. Project was an implementation of a loan and credit card origination application for retail clients in Kazakhstan and Russia. My role was to coach the banks' implementation managers at the different locations (and be their backup) and to set up a Project management system (Prince 2 based) and KPI structure for the implementation managers at the same time. - Project manager at NIBC to create a Target Operating Model for the business architecture of the ICT department. The project focused on organization redesign (ITIL) and adjustment of the operational strategy of the IT department to enable quicker response to changing business demands. - Project lead at Orbay/Rabobank to create a structure and develop the business support documentation of a new back office system for securities and derivatives administration. The team for the documentation was 5 external consultants and 5 internal fte. Project duration 3 months. Interim manager for the non-functional testing team. * Practice building. Marketing for the Netherlands. Trainer Organization Change & Consulting Skills. Coaching of Consultants. Recruitment

Senior Management Consultant Organizational Change And Finance Risk

LogicaCMG

August 2004 - November 2006

Netherlands

- Project manager and auditor Quality and Process Improvement for Know Your Client procedures for Global Due Diligence Management project of ABN AMRO. Performed audits on the procedures on location (Russia). - Project manag ...see more