Saudi Arabia
● Leading organizational transformation to become a customer-centric organization by developing corporate strategic change plan, initiatives development & execution, KPI's setting and monitoring.
● Leadin ...see more
Saudi Arabia
● Leading organizational transformation to become a customer-centric organization by developing corporate strategic change plan, initiatives development & execution, KPI's setting and monitoring.
● Leading the Marketing Department and responsible for brand development, budgeting, defining market research requirements, development & execution of digital and social media marketing campaigns, competitive monitoring, enhancing customer experience, pricing reviews, internal communications, lead generation and improving categories performance.
● Responsible for designing and implementing targeted change strategies including identification of change impacts to people, process, policy & structure, stakeholder identification & alignment, appropriate communication & feedback, performance measurement & management, KPI's/success measures, training, organizational readiness, and long-term sustainability.
● Leading the business and marketing development of Enaya's e-commerce channel offering the company's products and services online.
● Developed the Company's Balanced Scorecard to be used for strategy performance management and to track the progress of executional initiatives and activities.
● Co-leading organization wide restructuring with focus on head office departments by defining the critical roles and positions needed to support the new company direction and optimizing the human resources needs for optimal operations.
● Lead the development, deployment and staffing of a new customer contact center to support the companies transition to become customer-centric and to provide the best-in-class customer experience and improve retention and loyalty.
● Revamped Digital and Social Media presence and leveraged paid media to improve customer traffic and overall company revenue and achieved highest ever number of followers and engagement across owned social media accounts.
● Established a 6 months exclusive engagement with Google to jointly deliver a growth program to enhance brand awareness and business performance through search engine marketing activities (i.e. Search Engine Marketing, Google AdWords, Google My Business).