Jamal Shah

jamal shah

Senior Advisor, Program / Project Management at BroadView Consultants Inc.

Canada

Bio Summary

Jamal Shah is a Senior Advisor and Program/Project manager, certified PMP and an MBA with over 25 years’ experience in management consulting services and project management at top tier firms. He combines strong cross-functional and cross-industry experience with a customer centric, goal-oriented attitude, to manage multi-vendor, multi-location projects at all levels of technology initiatives. Jamal has extensive experience in managing customer and outsourced resources across multi-vendor environments in pharmaceuticals, healthcare, power generation, utilities, transportation, and other sectors. He has led many strategic and tactical transformation projects that required close collaboration and consensus building on goals and scope with senior business executives and other layers of business stakeholders. Jamal is adept at communicating technical issues to business stakeholders and business requirements and issues to technical stakeholders. HIGHLIGHTS • Over twenty years’ of IT and digital program and project management experience at top-tier consulting firms (Accenture, KPMG, Nolan Norton) helping clients identify needs, and understand, quantify, and implement solutions to increase revenue, reduce costs, and manage risks. • Project and product life-cycle experience from Envisioning to design, development, release and post release support – while collaborating with and building consensus among multiple stakeholder groups. • Hands-on experience of leading over 100 IT Transformation initiatives for clients, ranging from definition, development, integration and delivery of $4M to $60M+ projects. • Hands-on experience of delivering multiple projects in parallel, including on Azure Cloud, using Azure AI/ML, security and related services. • Hands-on experience of articulating and building consensus on shared values and goals across multiple business and technology partners, and programs to achieve desired outcomes.

Employment History

BroadView Consultants Inc.

Senior Advisor, Program / Project Management

BroadView Consultants Inc.

August 2008 - April 2022

Toronto, ON, Canada

Jamal is the founder of Broadview Consultants and has over 20 years of experience as a management consultant helping senior business and IT executives plan, manage and obtain value from investments in technology. Jamal is a b ...see more

Info-Tech Research Group

VP IT Strategy And Leadership Research

Info-Tech Research Group

June 2011 - December 2013

Toronto, ON, Canada

Held two roles: 1. VICE-PRESIDENT, IT STRATEGY AND LEADERSHIP RESEARCH • Info-Tech Research Group provides subscription based research services that support the CIO and the IT function with actionable insights and ready- ...see more

Accenture

Executive, Strategy IT Effectiveness

Accenture

February 1997 - July 2008

Toronto, ON, Canada

• The Strategic IT Effectiveness (SITE) practice of Accenture is a high-impact group focused on supporting senior executives in setting strategic direction and execution to implement digital transformation. • It combines ...see more

KPMG Canada

Senior Manager, Strategic And Technology Services

KPMG Canada

September 1994 - January 1997

Toronto, ON, Canada

As a Senior Manager in the Information & Technology Strategy practice of KPMG, combined business and management knowledge with an understanding of IT capabilities to improve an organisation's IT effectiveness and efficiency. ...see more

KPMG UK

Senior Manager, Strategic & Technology Services

KPMG UK

January 1989 - August 1994

London, UK

As a Senior Manager in the Information & Technology Strategy practice of KPMG in the U.K., worked across Europe and combined business and management knowledge with an understanding of IT capabilities to improve an organisatio ...see more

Selected Project Experience

Project Description:
EXAMPLES OF VALUE DELIVERED THROUGH VARIOUS ENGAGEMENTS: • Senior business executives achieved line-of-sight from business objectives, business capabilities, technology support, to investment needed to build the capabilities and technology portfolio, including quantification of business value for their $20M investment plan. • Organization leadership understood the process efficiency improvement potential, risks it was facing from emerging technology exposure, and was able to build a roadmap to incorporate the process efficiency technology capabilities into its investment plans. • Transportation company leadership understood detailed plans and business case for rationalization and outsourcing of their customer services operations to deliver 30% cost reduction with improved service levels. • Engineering leadership at nuclear generating facility reduced work order assessment time from days and weeks to minutes and hours - saving significant manpower as well as a reduction in errors. • For four parallel ERP upgrades, close integration across streams assured activities did not “fall through the cracks”, enabled effective build and integration of interdependent streams, and successful cutover to deployment of enhanced, integrated systems. • An integrated engineering toolkit at a nuclear generator delivered on-schedule and under-budget with immediate adoption by disparate stakeholder groups. Toolkit designed and built for continued expansion. • Successful concept visioning, solution definition, contract negotiations, design, build, integration and deployment of an AI driven knowledge management system, and an Incident Analysis and Monitoring system. • (Business led) IT Strategy and Initiative implementation (incl. change management) Artificial Intelligence/Machine Learning (AI/ML) including Natural Language Processing (NLP) projects. • Enterprise Architecture Planning and Governance.

Industry: Pharmaceuticals & Medical Products

Topic(s): Project & Program Management

Education

Master's in Business Administration/Management

Manchester Business School

1988

Bachelor's in Mechanical Engineering

Imperial College, London, (University of London)

1980

Language Skills

Country Experience

Angola Canada France Gabon Germany Libya Netherlands Norway United Kingdom United States

Skills

Information Technology

IT Strategy,

IT Transformation,

IT Infrastructure,

Machine Learning,

Business

Change & Implementation,

Balance Scorecard,

Benchmarking & Best Practice,

Business Case,

Innovation Strategy,

New Business Build

Education and Training

Program Management