helen tinnelly

Interim Strategy & Transformation Consultant

Bio Summary

Helen is an exceptional interim strategy and transformation consultant with 17+ years' experience in strategy, transformation and leadership.

She has a proven track record of delivering results through sales, marketing and operations strategies, building a people-focused culture, fostering client relationships, developing creative ideas, and leading teams to achieve ambitious goals.

Career Highlights:

Strategic Planning and M&A: - Chief advisor to new Trinity College London CEO to revitalise heavily regulated 150-year-old exam board and deliver transformational change across five key strategic growth pillars. - Designed and led acquisition of Cloud Academy for QA Ltd. to achieve £20m identified M&A synergies and strategic repositioning. - Led board level delivery of to-be operating model, technology and process optimisation practices to drive sustainable improvements in business performance for 16K customer service FTE in £12.5Bn BT-EE acquisition. Led development of £90m pan-European B2B telesales strategy for Vodafone Business Services in complex, multi-geographical operating environment. 5+ years in Accenture Strategy focused primarily on planning and managing business cases, operating model and corporate strategy client assignments to deliver high performance for client needs. Clients included Deutsche Bank, Santander, LloydsTSB and Vodafone UK.

Transformation and Change: - Achieved 137% growth year on year for QA by driving channel shift toward two B2B e-commerce sites, QA.com and Focus-on-Training. - Led redesign and delivery of Avanti Communications value proposition to centre around highly effective, high-quality, high-profile user experience (military and emergency services) with near-immediate signing of $20M new business and enabler of long-term growth strategy. - Designed and led the transition to a new operating model for EDF Energy Finance reducing FTE by 45% within six months

Employment History

Interim Strategy & Transformation Consultant

February 2020 - present

London, UK

Chief Strategy & Transformation Officer (Interim), Trinity College London: Worked directly with new CEO to create and execute 2022 - 2025 strategic plan at critical juncture for 150-year-old exam board. Developed programmes ...see more

Strategy Consultant

AvantiCommunications

April 2020 - January 2021

London, UK

• Key advisor to COO and Chief Strategy Officer • Redesigned Avanti value proposition along customer journeys to strategically reposition away from low-value commodity broadband to high-value military and communications ...see more

Go-To-Market Director

QA

October 2018 - January 2020

London, UK

Key member of QA Learning leadership team in private-equity backed high growth, fast-paced environment responsible for strategy, product, pricing, proposition, production and digital transformation across leading-edge tech sk ...see more

Finance Transformation Lead

EDF

June 2017 - December 2017

London, UK

Key advisor to Customers CFO. • Designed and led the transition to a new operating model reducing FTE by 45% within six months. • Led review to increase EBITDA and reduce points of failure across the Customer organisation ...see more

Customer Resolution Director

BT

July 2011 - June 2017

London, UK

Key member of BT Sales & Service Leadership team, leading 1000+ FTE and associated £7M P&L to resolve customer issues and enhance experience for 14M+ households. Board level delivery of to-be operating model for 16K custo ...see more

Consultant

Vodafone

May 2010 - July 2011

London, UK

Internal consultancy to plan, deliver and manage channel best practice, go-to-market and strategic assignments for Vodafone Business teams across Europe. Assignments included establishing the methodology for the scaled dep ...see more

Strategy Consultant

Accenture

October 2005 - May 2010

London, UK

Proven experience of providing strategic and technical leadership to large complex organisations. Identified market opportunities, designed new operating models, shaped organisational culture and led technology and process o ...see more

Education

Bachelor's in Management Information Systems

University College Cork

2005

Language Skills

English

Country Experience

United Kingdom United States Spain

Skills

Business

Digital Culture,

Digital Experience & Design,

Digital Maturity,

Digital Strategy,

Digital Transformation,

Value Creation,

Change & Implementation,

Transformation Management Office,

Strategy Execution,

Product Development,

Benchmarking & Best Practice,

Business Case,

Business Unit Strategy,

Corporate Strategy,

Innovation Strategy,

New Business Build,

Operating Model,

Strategic Planning,

Merger & Acquisitions

Human Resources

Capability Development